Website is back up.

Our hosting provider Hetzner had a failure in their DNS servers, the internet’s “phone book” that turns names like api.sanity.io into addresses. Our website couldn’t look up the services it depends on, so every page waited about 10 seconds and the load balancer took the servers offline, which showed visitors an error page. Nothing in our code changed. We switched our servers to Cloudflare’s and Google’s DNS servers instead of Hetzner’s. Pages load normally again (under 0.1s), and we’re making the change permanent and adding a safeguard so a slow outside service can’t take the site down again.

We have found the root case. Our server provider Hetzner is currently having network issues as reported on their status page: https://status.hetzner.com. This causes outgoing network requests from the servers to fail.

We will apply a temporary fix to get the website back up as we wait for them to resolve the core issue.

We have successfully enabled the load balancer again but are still investigating the core issue. Some parts of the site are still not functional, including homes and brokers.

The load balancer of the production environment is experiencing an issue. More information will follow.

The production environment is currently experiencing downtime. An update will follow soon.